Agency Manager – Chris Wing State Farm Agency

• You lead by example. You hold yourself accountable, take ownership of challenges, and inspire others to perform at their best.
  
  
• You're a natural problem-solver. You don't wait for someone else to find the answer. You take initiative, overcome obstacles, and follow through until the job is done.
  
  
• You know how to motivate a team. You enjoy coaching, developing talent, celebrating wins, and helping others achieve their goals.
  
  
• You're driven by results. You thrive in a goal-oriented environment, understand the importance of performance metrics, and know how to turn opportunities into measurable growth.
  
  
• You communicate with confidence. Whether you're guiding a team member, helping a customer, or navigating a challenging situation, you remain professional, clear, and solution-focused.
  
  
• You care about people. You believe that building genuine relationships, supporting your community, and doing what's right for customers are the foundations of a successful business.
  
  

• Lead, motivate, and support team members in achieving individual and agency goals.
  
  
• Provide ongoing coaching, training, and performance feedback to strengthen team effectiveness.
  
  
• Foster a positive, accountable, and results-oriented team culture.
  
  
• Help establish clear expectations and ensure consistent follow-through on responsibilities.
  
  
• Identify opportunities to improve employee performance, engagement, and professional development.
  
  

• Help drive agency growth by identifying new business opportunities and strengthening existing customer relationships.
  
  
• Monitor sales performance, conversion rates, retention, and other key performance indicators.
  
  
• Coach team members on effective sales conversations, customer needs assessments, and appropriate product recommendations.
  
  
• Support marketing initiatives, lead generation efforts, and community outreach activities.
  
  
• Work with the Agency Owner to develop and execute strategies that support agency production and growth objectives.
  
  

• Oversee daily office operations to ensure efficiency, organization, and consistent service standards.
  
  
• Maintain accountability for customer follow-up, workflow management, and timely resolution of outstanding issues.
  
  
• Assist with escalated customer concerns and ensure a professional, solutions-focused approach.
  
  
• Identify operational challenges and implement processes that improve productivity and the customer experience.
  
  
• Support adherence to State Farm requirements, agency procedures, and applicable insurance regulations.
  
  

• Proven leadership, management, or supervisory experience with the ability to motivate and develop others.
  
  
• Strong sales mindset with a demonstrated ability to achieve goals and drive business growth.
  
  
• Excellent communication, interpersonal, and conflict-resolution skills.
  
  
• Highly